Policies

Our operating policies

Shipping Policy

Return and Exchange Policy

Privacy Policy

Shipping Policy

How do you handle shipping?
Our packages are shipped directly from São Paulo to all over the world. We're only working with Fedex for international orders at the moment.
How to track my order?
As soon as your order is dispatched, you'll receive the tracking code by email along with the website to use it.
What is the delivery timeframe?
Please note that our rings have a production lead time as they are made to order, so they are only shipped once they are ready. Once the order is complete, the average delivery time for worldwide shipping is 7-10 days.

Return and Exchange Policy

How do you manage exchanges?
Unfortunately, as the rings are custom-made for each client, we are unable to offer exchanges at this time, and this service is not provided by us.
How do you handle returns?
All sales are final. Due to high costs and export bureaucracies, we are unable to cancel orders unless the item is faulty or defective.

Privacy Policy

Your privacy is important to us. It is Above Average's policy to respect your privacy regarding any information we may collect from you across our website, Above Average, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We do not share any personally identifying information publicly or with third-parties, except when required to by law. Our site may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our site will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. Above Average Cookie Policy What are cookies? As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to enhance your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or 'break' certain elements of the site's functionality. How we use cookies? We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. Cookies we set Account-related cookies If you create an account with us, we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out. Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every time you visit a new page. These cookies are typically cleared or removed when you log out to ensure that you can only access restricted features and areas when logged in. Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. Orders processing related cookies This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. Survey related cookies From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. Functionality cookies These cookies are used to enable the functionality of the website and to make your experience better when you return to our website. Without these cookies, certain functionalities like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Third Party Cookies In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This list is not exhaustive, but it covers the main cookies we use and what we use them for. If you are looking for more information, you can contact us.