Frequently asked questions

Currently, we offer our jewelry in two material options: silver plating and 925 sterling silver. The silver-plated version is a more affordable alternative, but still high in quality, designed to cater to everyone, especially in light of the continuous rise in silver prices. It features a handcrafted jewelry finish and the same design as the 925 version, though it's slightly lighter, brighter, and more polished, though not solid. The 925 sterling silver version, on the other hand, is solid, a bit heavier, and has a more matte finish. It's made from a high-quality alloy consisting of 92.5% pure silver and 7.5% germanium alloy, resulting in the 925 content. All our pieces are available in both options.

Avoid contact with chemicals such as soaps, perfumes, oils, colognes, and alcohol, as these substances can damage your jewelry and cause irreversible harm. Casual contact with water is not a problem, but contact with seawater or highly chlorinated water is not recommended. We also advise against wearing jewelry during physical activities, as scratches and dents can occur, and excess sweat may affect the shine.

Keep in mind that silver has a natural tendency to oxidize, which can cause darkening in some cases. Our alloy with germanium has antioxidant properties, making this process much slower. However, people with elevated uric acid levels may notice faster darkening of their pieces – this is not an issue. If it happens, simply clean your jewelry with a silver cleaner or a similar product.

We take great pride in saying that all our jewelry is made in Brazil. We work exclusively with Brazilian suppliers for all types of raw materials, aiming to strengthen the national market and support sustainable processes. We are producing everything in Brazil and shipping it to our warehouses around the world. From there, the products will be sent directly to our customers.

Since we're now working with an amazing shipping partner, all orders are being shipped immediately, within a maximum of 1 working day after purchase. They should arrive within 7-10 days after shipment. ALL DUTIES AND TAXES ARE COVERED BY US.

All sales are final unless the product is defective.

At the moment, we have our official catalog, which features our most classic models along with additions that temporarily make sense for the collection. Additionally, we release exclusive and limited-edition pieces that are not part of the fixed catalog. These launches are available for a set period on our website and may be discontinued afterward, with the possibility of returning or not. Over time, we've created hundreds of pieces of jewelry. If you've seen something that's not available in the current catalog, it likely falls into this limited-edition category. Stay alert and make sure to secure your piece as soon as possible, as we do not guarantee the availability of any model, and any piece can be discontinued without prior notice.

We're not working with any third-party stores officially, and at the moment, we don't have a physical store of our own. All official sales of our products are made exclusively through our website.

We're always open to new talents who can contribute to our team and help us grow, aligned with our core values. If you're interested in working with us, feel free to reach out via email, sharing your skills and the area where you believe you can contribute to the development of the brand.

Above Average started in Brazil in 2022 and quickly gained traction, both locally and internationally. We have already sold to over 60 countries and fulfilled around 20,000 orders. While we faced logistical problems in our international side for some time, everything is now running smoothly. We've also hosted a few phyisical events and parties in Brazil, mostly in São Paulo, connecting with our loyal customers. As we move forward, we’re excited to continue growing and expanding even further.