F.A.Q's

WHAT MATERIALS ARE USED IN THE MODELS?

TODAY, ALL OUR  PIECES ARE CRAFTED IN STERLING SILVER.

WHERE ARE OUR JEWELRY MANUFACTURED?

WE HAVE ALWAYS TAKEN GREAT PRIDE IN STATING THAT ALL OF OUR PIECES ARE MANUFACTURED IN BRAZIL.

WHAT ARE THE CARE INSTRUCTIONS FOR MY JEWELRY?

SILVER, BY ITS NATURE, MAY HAVE THE POTENTIAL FOR OXIDATION. HOWEVER, WITH PROPER CARE AND STORAGE, THIS IS UNLIKELY TO OCCUR. 

 HERE ARE SOME ADDITIONAL TIPS FOR CARING FOR YOUR SILVER JEWELRY:

 1. AVOID WEARING YOUR JEWELRY IN THE SEA: SEAWATER CONTAINS SALTS AND MINERALS THAT CAN ACCELERATE THE OXIDATION OF SILVER, CAUSING STAINS AND DAMAGE TO THE JEWELRY. 

 2. AVOID EXPOSING YOUR JEWELRY TO PHYSICAL ACTIVITIES: DURING PHYSICAL ACTIVITIES, SWEAT CAN CONTAIN SUBSTANCES THAT ACCELERATE THE OXIDATION OF SILVER, MAKING IT MORE SUSCEPTIBLE TO DAMAGE. 

 3. AVOID EXPOSING YOUR JEWELRY TO CHEMICALS: IN ADDITION TO PERFUMES AND COLOGNES, AVOID CONTACT WITH HOUSEHOLD CLEANING PRODUCTS, STRONG CHEMICALS, AND CHLORINE, AS THEY CAN CAUSE IRREVERSIBLE DAMAGE TO SILVER. 

 4. PROPER STORAGE: STORE YOUR SILVER JEWELRY IN A DRY AND COOL PLACE, AWAY FROM MOISTURE. USE INDIVIDUAL JEWELRY BAGS OR CASES TO PREVENT SCRATCHES AND CONTACT WITH OTHER PIECES THAT MAY CAUSE WEAR AND TEAR.

HOW TO CLEAN MY JEWELRY?

WE RECOMMEND USING A SILVER CLEANER TO CLEAN YOUR JEWELRY.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

USUALLY, OUR ORDERS ARE SHIPPED WITHIN 48 HOURS AFTER PAYMENT CONFIRMATION. PLEASE NOTE THAT PRE ORDERS  DO NOT FALL UNDER THIS TIMEFRAME.

WHAT IS YOUR EXCHANGE AND REFUND POLICY?

ALL ORDERS ARE FINAL UNLESS AN ORDER IS DEFECTIVE OR DELAYED.